AXLab focus
Travel intelligence
Airlines, airports, rail, mobility and destinations. Intelligence on whether accessible journeys work from booking to arrival.
Airport Escalation: What to Say When Assistance Breaks Down
A real airport wheelchair-assistance breakdown, what it teaches us, and simple steps to use if this happens to you.
Read intelligence →Why Airlines Keep Failing Disabled Passengers
One incident, one airline, one gate team. But the same failures are documented across jurisdictions with different laws, regulators and aviation systems. This is the systemic anatomy of an accessibility breakdown.
Read intelligence →The Ramp Is Where It Breaks
Powered wheelchairs are being damaged during air travel at scale. The 2023 IATA guidance is detailed and advisory. Binding standards do not yet exist. A design incompatibility built over decades is producing a human cost every day.
Read intelligence →Airports Were Designed for a Single Kind of Traveler
Wheelchair and reduced-mobility assistance requests are rising by more than 30% per year at airports designed for a different era. A structural mismatch between entitlement and capacity is becoming visible during peak travel periods.
Read intelligence →